Shipping & Returns

We deliver across Pakistan through our courier partner. At checkout you select your city from the list of areas the courier currently services.

If your city is not on the list, email kniteskinscience@gmail.com — we can often still arrange delivery manually.

We do not ship internationally at this time.

Delivery is Rs 250, and free on orders of Rs 5,000 or more. The charge is shown at checkout before you confirm.

Orders are dispatched within 1–2 working days and typically arrive within 2–5 working days. Orders placed on a Friday evening or over a public holiday are dispatched the next working day.

Once your parcel is booked you receive a tracking number by email. You can check its live status at any time on the Track Order page.

All orders are cash on delivery. The courier collects the exact total shown at checkout when they hand you the parcel. Please keep the cash ready — couriers often cannot make change for large notes.

You are not charged anything when you place the order online.

Where the courier allows it, inspect the outer packaging before paying. If the parcel is visibly damaged, crushed or leaking, you may refuse it — tell the courier it is being returned, then contact us and we will resend it at no cost to you.

If your order arrives damaged, leaking, or is the wrong item, email kniteskinscience@gmail.com within 48 hours of delivery with your order number and clear photos of the product and packaging.

Once we have confirmed the issue we will send a replacement, or refund you in full if you prefer. We arrange and pay for collection of a faulty item — you are never asked to cover return delivery on our mistake.

Refunds on cash-on-delivery orders are paid back by bank transfer or mobile wallet to an account in your name, usually within 7 working days of the returned item reaching us.

For hygiene and safety reasons we cannot accept returns or exchanges on skincare that has been opened or used, unless the product is faulty. This is standard practice for cosmetics and it protects every customer.

Unopened products in their original sealed packaging can be returned within 7 days of delivery. Return delivery in that case is at your cost, and the refund is issued once the item reaches us in resalable condition.

Please double-check your address and phone number at checkout. If a delivery fails because the address was incorrect or the number was unreachable, the courier may return the parcel to us — we will contact you to arrange a resend, which may carry a further delivery charge.